How I can support you
Different businesses. Different stages. Different needs.
D’Oliveira support can be as light-touch or hands-on as the situation requires — from getting the basics in place to stepping into complex commercial or operational projects.
Flexible by Design
Hospitality does not operate nine to five — and support does not always need to either.
Depending on the assignment, work can be structured around the operation: remote support, scheduled reviews, project work, workshops or training outside regular office hours, including evenings or weekends where appropriate.
One-off · Project-based · Weekly · Interim · Ongoing
GETTING STARTED & EVERYDAY RM
Build the right commercial foundations.
For new or independent properties that need practical help with pricing, distribution, online presence, bookings or basic Revenue Management.
Could include:
- property set-up & launch
- pricing guidance
- OTA / channel set-up
- basic forecasting
- regular RM support
- owner training and guidance
Best for: Hosts, B&Bs, apartments, small hotels & independent properties
PERFORMANCE, TEAMS & STRATEGY
Understand what is happening — and what to do next.
For established hotels and teams that need a deeper look at performance, stronger commercial processes or support developing Revenue Management capability.
Could include:
- performance and commercial reviews
- Revenue Management audits
- pricing and segmentation strategy
- forecasting and budgeting
- team coaching and training
- cross-department commercial awareness
- reporting and performance decks
Best for: Hotels, GMs, commercial teams, Revenue Managers & operators
PROJECTS & INTERIM SUPPORT
Extra expertise when the business needs it.
Hands-on support during change, transition or periods of extra complexity.
Could include:
- interim Revenue Management
- system migrations and implementations
- RMS / PMS related projects
- openings and transitions
- MICE / total revenue projects
- commercial process redesign
- project support and handover
Best for: Hotels, clusters, operators & management companies
Support shaped around the situation
Not every business needs a full consultancy project. Sometimes you need an answer, sometimes a review, and sometimes you need someone to step in and do the work.
Guidance
A second pair of eyes.
A focused review, advice session, audit or regular check-in when you mainly need expertise and direction.
Examples:
Commercial review · pricing guidance · audit · strategy session · owner coaching
Working together
Extra capacity for your team.
I work alongside your existing people, take on specific tasks and help move things forward without replacing the team.
Examples:
Weekly RM support · performance reporting · training · project support · forecasting
Hands-on support
When someone needs to take the lead.
For transitions, vacancies or more complex assignments where you need experienced support to manage part of the commercial operation.
Examples:
Interim RM · systems projects · migrations · openings · complex commercial assignments
Trainings & Workshops
Practical Revenue Management learning, adapted to the people in the room.
From basic RM awareness for operational teams to focused workshops for Reservations, Revenue or Commercial teams, sessions can be built around your property, your systems and the topics that matter most. Choose a ready-made agenda, select individual modules, or build a tailored programme.
RM basics & Awareness
Make Revenue Management easier to understand.
A practical introduction to the concepts hotel teams work with every day — pricing, demand, restrictions, overbooking, forecasting, distribution and why these decisions matter.
Designed to help operational teams understand how their own actions influence commercial performance.
Format: Half day minimum · Full day available
Best for: Front Office · Reservations · Operations · New commercial team members
Focused Training
Go deeper into the topics your team actually needs.
Build a session around specific subjects, challenges or skill gaps. Topics can range from forecasting and pricing to inventory controls, restrictions, reporting, segmentation, distribution or commercial decision-making.
Choose from existing modules or combine topics into a tailored agenda.
Format: Individual modules · Half day · Full day
Best for: Reservations · Revenue · Commercial teams · Managers
Practical Workshops
Work on the business while you learn.
Hands-on sessions built around real tools, processes, configurations or property challenges. Instead of only discussing the theory, we work through the actual set-up together — whether that means improving a working tool, reviewing an RMS configuration, building a reporting structure or solving a specific commercial issue.
Workshops can be tailored to the systems and processes already in use at the property.
Format: Half day · Full day · Project-based
Best for: Revenue teams · Reservations teams · Commercial leaders
Systems & Property set-up
Training and workshops can be adapted to the systems in place. I have hands-on experience with a range of widely used hotel and Revenue Management platforms. However, for system-specific workshops, we’ll confirm the property set-up and platform in advance so the session can be relevant and practical.
Not sure what you need yet?
That’s completely fine.
Tell me what is happening in your property or business and we can work out what kind of support would actually be useful.
